Skillquest of the Progressive People
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Customer Contact Associates ( Call Center Agents ) - Part Time Full Time
| Bellvantage (PVT) LTD |
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| Colombo - Western - Sri Lanka | ||
| Marketing & Sales | ||
| Public Relations & Corporate Affairs | ||
| Negotiable | ||
| Contract | ||
| Completed Primary - O/L (Year 11) | ||
| Not Specified / No Experience |
Job Summary : Answer customer queries professionally
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Duties |
Answer inbound calls and provide feed back |
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Handle customer complaints and feed back |
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Ensure quality of answering & meet targets |
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Maintain service levels |
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Log-in each call to the DAYLOG |
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Machines, Tools, Equipments |
Full time PC login and wearing headset |
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Working conditions |
Roster basis which might include weekends, mercantile & other holidays |
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Person Specification |
G.C.E. (O/L) – Credit for English & Mathematics |
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Any other related education will be an advantage. |
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Experience |
Minimum 6 months in customer Service/ Call Center/ Sales &  Marketing will be an added advantage |
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Skill Requirement |
Computer literate |
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Skill Requirement |
Ability to communicate fluently minimum 02 languages (3Â languages preferred) |
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Customer/ service oriented |
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Good public relations |
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Other Requirements |
Pleasant personality, confident & good voice projection |
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Flexibility |
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Ability to work on shifts |
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Enthusiasm to care/ serve people |
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